Fone Dynamics has enhanced a market-first solution to help solve the growing disconnect between how customers want to engage and experiences that brands deliver. To close this gap and solve CX integration challenges, our solution rapidly integrates call data, two-way SMS and analytics with 500+ third party platforms— without the need for developers.
In our recent CX integration survey, we asked businesses how they are connecting with their customers and what’s holding them back from delivering a seamless customer experience (CX).
While every business is different, we discovered CX remains a top challenge. Unpack the findings and get in contact with the team at Fone Dynamics to learn how we can quickly and effectively close your CX integration gap.
To acquire and retain customers and achieve your business outcomes, you need to build and maintain great CX.
Regardless of the quality of your products and services, if your CX is lacking you risk losing customers and negatively affecting brand health. In fact, 85% of B2B buyers and 79% of consumers say the experience you provide is as important as the products and services you offer.1
In today's digital-first world, the customer journey is multifaceted. Mobile is fast becoming the channel of choice—customers engage with SMS faster than any other marketing channel.2
With calls, 83% of consumers expect an immediate response after enquiry and 76% expect a consistent experience across departments—much of which is not happening today.1
Then there are all the other touchpoints to connect, including email, web, digital marketing, TV advertising, social, mobile marketing, out of home, sponsorships and more.
As customer expectations rise and more digital channels are thrown into the mix, the ability to track and analyse customer engagement becomes complex.
Marketers don’t have complete visibility or the right analytics tools across the marketing ecosystem. Too often, they are unable to connect, capture and understand all the interactions across channels, making it difficult to optimise and close the CX integration gaps.
CX leaders are realising the need to close the loop across the end-to-end CX journey—including CRM and other third party platforms, communication channels, and the data travelling through them.
To help you achieve true CX integration Fone Dynamics has been busy enhancing a market-first solution to integrate call data, SMS and analytics into 500+ third party platforms, including CRM, advertising, social media, helpdesk systems, finance platforms, ERP systems, marketing analytics and more.
Fast and easy to implement, you’ll have the ability to embed call data and SMS into your preferred platforms—with no coding or developer experience required. There’s also the option for a more customised, bespoke solution to solve enterprise-wide CX integration challenges.
You’ll gain full visibility into what your customers require, so you can meet them where they’re at in their channel of choice.
Customer expectations are evolving fast, and it’s getting harder for brands to juggle an ever-growing mix of channels and platforms. Read our eBook on how to untangle the complexity and put the power of CX integration to work.
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To deliver seamless CX in today’s complex enterprise environment, you need to align technologies and contacts across all channels—from customer care and product development, to marketing and operations.
Fone Dynamics helps make this possible, with minimal time or investment required.
Fone Dynamics helps you easily measure ROI with full visibility across your end-to-end marketing results, so you can enhance CX and business operations faster.
When you’re focused on starting or growing your business, CX can easily fall through the cracks.
Simply by integrating call data and SMS within the marketing ecosystem, SMBs have a great opportunity to enhance CX and streamline business operations.
Fone Dynamics makes CX integration easy and cost-effective, with no developer input required.
Fone Dynamics helps you easily measure ROI, with full visibility across your end-to-end marketing results, so you can enhance CX and business operations, faster.
Stand out in a crowded CRM market by showing your customers that you not only understand the CX integration challenges they face, but you can help solve them.
With Fone Dynamics, you can demonstrate new value with fast, easy integration of call data and two-way SMS into your platform.
By adding these capabilities to your platform, you’ll grow new revenue streams and create ‘stickier’ customers—and you’ll help your customers boost their CX and business operations, too.
As a marketer, your role is to deliver best-practice strategies and advice for capturing and growing market share. Today, every strategy needs to consider CX integration first and foremost.
Fone Dynamics offers a white label solution to improve your customers’ marketing success and to grow your own capabilities and revenue.
With Fone Dynamics, marketing agencies have a powerful opportunity to enhance their clients’ customer experiences and business operations quickly, with minimal time and investment.
Show your business customers you understand the CX challenges facing the market today, and become a seamless part of your customers’ CX mix.
Fone Dynamics helps make this possible.
With Fone Dynamics you can understand and enhance CX, relationships and business operations quickly with minimal time and investment.
We’re here to help answer any questions you have about Fone Dynamics and our rapid CX integration solution.Contact us